Frequently Asked Questions

For Buyer’s Agents

When is my credit card charged for the showing?

Your credit card is charged immediately after the showing assistant has shown the property.

How will I know which showing assistant is showing my client a home?

Once a showing assistant accepts your showing request, you will be notified with a link back to the app where you can view the showing request and the showing assistant’s information.

What if my buyer no longer wants to see the home and I need to cancel the showing?

Showami allows you to cancel any showing at any time. To receive a refund, however, you must cancel the showing at least four hours prior to the showing’s start time. Any cancellations made within this four-hour window will be charged and the showing assistant will be paid.

Can I request a specific showing assistant?

Yes! You can enter in the email address of an agent that you prefer to show homes on your behalf. If the agent is already a Showami user and the showing request is in their preferred geographic area, they will have a ten-minute lead time to accept the showing prior to the notice going out to other agents. If they do not accept the showing request within ten minutes, it will then be sent to additional agents. If the agent is not a Showami user, a link will be emailed to them with information on how to sign up to be a showing assistant. They will need to sign up and accept the showing within the ten-minute window.

Why do you need my credit card information?

Credit card information is required to schedule a showing for your buyer because we need to process your payment in order to create a showing request for you. Credit card information is not required in order to be a showing assistant.

Why do I need to include the buyer’s contact info in my showing request?

To confirm a showing, the showing assistant and the buyer often need to communicate with each other. All Showami showing assistants have agreed to the Application End User License Agreement and are not to contact the buyer beyond the specific showing.

What happens if the showing assistant does not show up for the showing?

In the rare event that a showing assistant fails to show up at a scheduled showing, you will be refunded and the showing assistant will be blocked from further showings. Showami will also investigate the occurrence.

What if the showing agent cancels the showing?

If the showing assistant cancels the showing for any reason, you will be notified and your credit card will not be charged. You can then resubmit the request for another showing assistant to accept.

How does the showing approval process work?

Once a showing assistant accepts a showing, they will contact the listing agent to verify that the date and time is okay with the seller. Once the showing assistant has verified that the showing is set, they will confirm the showing in Showami and you will receive notice that the showing date and time has been confirmed. Then the showing assistant will meet your buyer at the property.

What information does the showing assistant give to the buyer at the showing?

The showing assistant is not to give any information to the buyer at the showing. The showing agent’s only role is to allow the buyers to access the property and be with them throughout the showing. The showing agent is not to give their opinion of price, condition, or location.

What if a showing assistant tries to steal my buyers?

Showami’s Application End User License Agreement make it clear that showing assistants are not to steal clients. It is also suggested that buyer’s agents have an Exclusive Right to Buy agreement with all buyers prior to scheduling a showing in Showami. Please notify Showami immediately if a showing assistant tries to steal your client.

For Showing Assistants

Will I get new clients by becoming a showing assistant with Showami?

No—the buyer’s agent retains their clients after the showing. Showing assistants get paid $24 per showing plus the possibility for a tip from the buyer’s agent, and that is all the compensation they are entitled to.

Do I get a share of the commission for showing a home to a buyer if they end up buying the home that I showed them?

No—you waive your rights to any other compensation beyond the $24 per showing fee by accepting Showami’s Application End User License Agreement.

How long do I have to stay at a showing?

Most showings take 15 to 20 minutes. Plan on a maximum of 30 minutes, and at that point it is appropriate to communicate to the buyer that you need to move on to another appointment and that they should contact their buyer’s agent with additional questions or to schedule a second showing.

What if I have an emergency and cannot make a showing?

You have the option to cancel a showing within the Showami app, but please save this option for true emergencies. No-shows without any prior communication will result in you being blocked from providing further showings.

Why do you need my bank account information?

Showami requires your bank account information because this is how you will be paid for any showings that you perform.

When will I be paid for the showing?

A credit will show up in your Showami account within two days, but it will take between five and seven additional days for the money to be transferred to your bank account.

What if a buyer does not show up for an appointment?

You will have the buyer’s agent and buyer’s contact information—please call both of them to find out why the buyer is late or may miss the showing.

What happens if a buyer’s agent cancels the showing?

If the buyer’s agent cancels a showing at least four hours prior to the showing’s start time, the buyer’s agent will not be charged and you will not be paid. If the buyer’s agent cancels the showing within this four-hour window, the buyer’s agent will still be charged and you will still be compensated.